Tom Robertshaw
Builder, Founder, Engineer
I live in Bath, where I split my time between building useful things, overthinking the details, and trying to leave enough room for curiosity. Most of this is curiosity applied to ecommerce, product ideas, technical systems, and teams.
2025
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role
Glass Atlas Leadership Team
CIO
Part of the leadership team integrating Space 48, Brave the Skies, Bring Digital, and This is Digital into Glass Atlas. Operated as CIO across the integration: consolidated Google Workspace, GitHub, and 1Password, defined the Data Security Policy, and led the company to Cyber Essentials certification.
The scale of this was the interesting part. Even something that sounds simple, like giving everyone a Glass Atlas email address, meant understanding how four agencies were using Google Workspace, Microsoft, 1Password, Bitbucket, GitHub, and their own internal communication habits. The technical work mattered, but so did the empathy. We had to avoid it feeling like one parent agency muscling in, so a lot of the work was listening, asking the right questions, managing migrations carefully, and giving people guidance that matched their actual context. It was technical consolidation, but it was also culture, trust, and shared operating patterns.
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project
Launched Hypa Shift
BigCommerce import/export app
- React
- Laravel
- Postgres
- Redis
- Heroku
Shipped an all-in-one import/export app for BigCommerce handling bulk data management, migrations, scheduling, and spreadsheet workflows. Architected the processing pipeline with discrete steps and abstraction layers so complex multi-stage transformations could progress reliably.
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experiment
Holler
Voice calling app for kids
- Next.js
- Capacitor
- Cloudflare Workers
- Durable Objects
- WebRTC
- WebSockets
- TypeScript
Designed and built a voice calling app for kids as a side project, end-to-end. Next.js frontend wrapped with Capacitor for native app distribution, Cloudflare Workers backend with Durable Objects managing call state, WebSockets powering real-time call notifications and session management. Built AI-assisted using Amp Code.
This came from a conversation about young children, phones, and the awkward gap where they want to speak to friends from school but still need something safer than a normal device. We both loved the independence of Yoto cards, so the question became: what if voice calling worked like that? James started exploring the hardware side, and I used it as a chance to build the largest thing I had made on the Cloudflare stack, with a proper real-time backend and a Next.js/Capacitor prototype on top.
2024
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initiative
Launched Hypa Apps
Standalone ecommerce SaaS · 468 customers
- React
- Laravel
- Postgres
- Redis
- Heroku
- BigCommerce APIs
Spun out the BigCommerce apps work into Hypa, a standalone product identity with a suite of apps serving hundreds of customers. I was sole developer for the first two years, building the React frontends, Laravel backends, Postgres databases, and Heroku infrastructure before moving into product lead and senior engineering responsibilities.
This came from an itch for productisation as much as anything. BigCommerce was growing, the app marketplace already had strong best-of-breed players, and I could see room for platform experts to build a suite of practical apps for store owners who wanted to improve operations or the storefront experience without turning every change into a custom project.
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recognition
Top 24 Ecommerce Voices 2024
Dark Matter Commerce
Included in Dark Matter Commerce's Top 24 Ecommerce Voices for BigCommerce app work, community contributions, and the Web Almanac ecommerce chapter.
2023
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community
BigCommerce Open Source Contributions
BigDesign and API documentation
Contributed bug fixes to BigDesign (BigCommerce's React UI library) and corrected API documentation issues found during app development.
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community
BigComChat
BigCommerce Slack community
Launched and grew a Slack community for BigCommerce professionals to 200+ members.
2022
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project
Metafields Manager
BigCommerce app · sole developer
- React
- Laravel
- Postgres
Designed and built a BigCommerce app for managing metafields through a UI rather than the API alone. Became a foundational product in the Hypa portfolio and retained market position as competition entered.
This one started over a Christmas break. I had been watching the BigCommerce forums and Slack, and people kept talking about metafields being useful but awkward because they were only available through the API. There had been an app, but it had disappeared and no one could get hold of the developer. That felt like latent demand sitting in plain sight. The first version could be very simple: a working UI over the API. Get that out, see whether people actually installed it, then decide how far to take it.
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community
BigCom DevX
Online developer event
Organised a free online developer event for the BigCommerce community, running it for two years with five speakers and ~100 attendees per year.
This was us trying to carry a bit of the Magento community playbook into the BigCommerce world. Space 48 had run Mage Titans for years, but COVID had made in-person events disappear just as we were getting deeper into BigCommerce. So we put on an online developer event instead: a few practical talks, people from different agencies and countries, and topics like headless builds, Stencil and Handlebars, analytics, Tag Manager, and performance. Online events never quite recreate the hallway conversations, but the recordings could live on, and the point was still the same: share what we were learning and help the ecosystem get better.
2021
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role
Innovation Director
Space 48 · Foresight Private Equity partnership
Moved into an innovation role as the agency doubled in size through a Foresight Private Equity partnership. Identified the BigCommerce apps opportunity, pitched it internally, and created the space to pursue product work inside an agency environment. This initiative became the origin of Hypa.
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initiative
BigCommerce Apps Initiative
From agency side-project to product company
Led the first stage of the BigCommerce apps initiative, taking it from internal pitch to working products and an emerging roadmap. Built Automated Categories, Category Merchandiser, and the first version of Metafields Manager from scratch as sole developer.
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research
Web Almanac Ecommerce Chapter
HTTP Archive
Authored the 2021 Ecommerce chapter for HTTP Archive's Web Almanac, analysing the state of ecommerce technology across the web using large-scale public data.
2020
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role
Head of Engineering
Space 48 · ~50 engineers
Led engineering for a team of around 50 developers. Introduced lean delivery principles to reduce time-to-visible-work, using early platform prototypes to make discovery more concrete. Proposed and led the company's first playbook initiative, replacing tribal knowledge with structured documentation, defined processes, and discovery plays for drawing out project requirements, priorities, and risks with clients.
I've never been very comfortable with important things living only in people's heads. This work was about going back to basics: what helps work flow through the system, what gives teams enough order to move well, and where process needs to stay pragmatic instead of becoming something we follow just because it has always been there.
2019
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project
Threat Detect
Website anti-virus for JavaScript skimmers
Beta launched a website anti-virus tool with Nick Jones to detect Magecart-style JavaScript skimmers on ecommerce sites. Built during the peak of the Magecart era when payment data theft via injected scripts was a major industry concern.
This came from seeing Magecart grow as a real agency-side concern. Ecommerce sites had JavaScript arriving from everywhere: Magento admin, Google Tag Manager, third-party snippets, and all the slightly invisible places where trust can leak. Content Security Policy looked like part of the answer, but it was also deeply technical and hard to manage well. Threat Detect was an attempt to make that more usable: learn what was normal, report when new resources appeared, and eventually build up signatures for known problems across sites. It did not take off, and we sunset it, but I still think the difficulty of the problem says something. The pain was real. The right product shape was just harder than we got to.
2018
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project
Bettys & Taylors Available To Purchase
Inventory and fulfilment service design
Led discovery and business analysis for Bettys & Taylors of Harrogate's ecommerce platform. Designed the 'Available To Purchase' service, which manages product batches, expiry dates, stock calculations, shipping methods, and delivery dates at checkout. Produced the requirements and technical specification for the service. It is still in operation 8+ years later, now also powering a corporate gifting application.
This was one of those projects where the complexity was genuinely fun. Fresh products, batches, expiry dates, ERP data, packaging lead times, delivery dates, bank holidays, and a minimum freshness window all had to collapse down into something simple for the customer: a calendar at checkout. I like that kind of systems problem. If the work is done well, the customer never sees most of it.
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community
Conference Talks and Community Education
Magento and ecommerce ecosystem
Invested in the Magento community through conference talks, technical blog posts, open-source modules, and developer education. Spoke at Magento Imagine, Magento Meetup London, and community events.
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recognition
Recognised as a Magento Master
Magento Imagine Conference
Recognised by Magento as a Magento Master at the Imagine Conference.
2017
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role
Ecommerce Evangelist
Space 48
Post-acquisition role bridging product and engineering with public-facing ecommerce strategy. Led client discovery and technical scoping, published a Progressive Web Apps guide, and represented the company at Magento Imagine and community events. Delivered conference talks, webinars, and technical writing across the Magento ecosystem.
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role
Space 48 Acquires Meanbee and Hivemind
Founder transition into leadership team
Meanbee and Hivemind were acquired by Space 48. Several Meanbee team members grew into leadership roles across the combined business. I took on ecommerce evangelist responsibilities, led business analysis and technical discovery for key clients, and became a senior voice in the engineering team.
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experiment
Magento Imagine: Cognitive Commerce
AI and ecommerce conference talk
Presented at Magento Imagine 2017 on Cognitive Commerce, combining AI experimentation with ecommerce before the current AI wave.
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experiment
Applied AI: Image Classification for Real Estate
IBM Watson Visual Recognition
- PHP
- IBM Watson
- Machine Learning
Built an image classification system for a real estate client selling Spanish properties. Trained a Watson Visual Recognition classifier to identify room types in property photos, then used the classifications to automatically optimise image ordering — prioritising swimming pool shots, then exterior views, to maximise listing appeal. Part of a broader period of AI experimentation including chatbots, Alexa skills, and ecommerce personalisation prototypes.
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project
Keycash
Cash-on-delivery risk mitigation
Built a system for mitigating merchant risk with cash-on-delivery payments over 12 months, focused on the MENA market where COD is a dominant ecommerce payment pattern. Worked at the intersection of ecommerce operations, financial risk, and regional market behaviour.
This was another product experiment that did not ultimately continue, but it was exciting at the time. It came from working with the founder of ShopGo and seeing how dominant cash-on-delivery was in the MENA region. Rather than assuming the market would simply move to Western card payment behaviour, the more interesting question was: what technology would make COD work better on its own terms? We prototyped around notifications, approvals, and risk mitigation, and even got to a short Y Combinator interview with Sam Altman. We did not get in, and the project was eventually sunset, but it was a useful reminder that good product thinking starts with the market as it is, not the one you wish you had.
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community
Magento Connect Archive
Ecosystem preservation
Created a mirror of Magento Connect before it was sunset, preserving historical extension data for the community.
2015
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project
Launched Hivemind
Internet-scale technology intelligence platform
- Java
- Perl
- AWS
- Redshift
- Laravel
- Postgres
Built a platform that scanned millions of websites monthly to detect and report on technology adoption. Rebuilt the early Perl scripts into Java scanning infrastructure across AWS, with results stored in Redshift and queried through a Laravel/Postgres frontend. Also shipped an API and Chrome extension for real-time technology detection. Paying customers included Rackspace, Magento, and PayPal.
This started as a "wouldn't it be cool if?" project. I was building an agency on Magento, had experience crawling the web from Netcraft, and wanted to know how many Magento sites were out there. I used the Alexa top million, wrote my own technology signatures, and ran it once out of curiosity. Then the Magento community responded well, so I kept going each month and widened it into a broader view of the ecommerce market.
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role
Fractional CTO for ShopGo
Jordan ecommerce platform
Worked with the ShopGo team in Jordan as fractional CTO, shaping product direction and helping development teams formalise their engineering practices and delivery processes.
This was fascinating because parts of it were familiar and parts of it were completely different. The team was trying to move towards agile delivery, so I could help with the questions, structure, and habits needed to make that work. But ShopGo was also effectively a Shopify for the MENA region, and the customer expectations were not the same as the UK or US ecommerce world I knew best. Travelling to Amman, meeting the team, and seeing that context up close made the product questions much more real. It was also a good lesson in team dynamics: strong lone-wolf energy can create progress, but it can make alignment harder when the goal is to move together.
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project
Magento Performance and Developer Tooling
Open-source Magento tools
- PHP
- Magento
Published open-source Magento tools across performance, data safety, and developer experience, including magento-footer-js, magedbm, cache visibility tooling, and Docker-based development and staging infrastructure.
Being involved in the Magento developer community was a big part of Meanbee, but it also came quite naturally. We would build something because we needed it, or because we were at a London hackathon wondering what would make Magento better, and then release it. Some projects were weekend experiments, like cache tooling that showed which blocks were not being cached and why. Others came from how our own infrastructure was growing, like using Bamboo and Docker to spin up an environment for every Git branch before that was a normal thing. Magento later incorporated parts of that stack, which was a nice moment.
2014
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research
Responsive Ecommerce Survey
Data-led ecommerce research
Researched the adoption of responsive design across popular ecommerce sites. A stepping stone from the original Ecommerce Survey toward Hivemind.
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experiment
Doors of Bath
Personal art project
Created an art project with Shari exploring ornate Bath front doors. Mostly from noticing how much personality they have once you start paying attention.
This was our first project as a couple, and a good reminder that not everything needs to become a company. I do not spend enough time on simple, fun projects, but this was one of those.
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community
MageCert
Magento certification notes
Shared Magento Developer Certification revision notes with the community.
2013
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recognition
Ecommerce Survey Cited by Magento/eBay
Industry reference point
Magento/eBay cited the Tom Robertshaw Ecommerce Survey in Imagine 2013 conference coverage.
2012
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project
Launched DIY Mage
Magento page layout tooling
Built and shipped a Magento extension and theme that let store owners update page layouts using drag-and-drop, tackling the notoriously difficult experience of managing layouts in Magento.
2011
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role
Founded Meanbee
Magento agency, co-founded during university
- PHP
- Magento
- MySQL
Co-founded Meanbee while studying Computer Science at Bath, after an early Magento build showed there was a real opportunity in ecommerce implementation. Built client sites and extensions around university, placements, and summer breaks, then rented an office before final year to give it a proper go. We went full-time after graduation and grew it into a specialist Magento agency with clients across the UK and US, reaching 15 people at peak.
Meanbee started through friendship and timing as much as a grand plan. Nick and Andy were first on the scene when Magento launched, and one of the first builds was for a store selling clothes for dogs. During the Netcraft year, Nick and I would use the flexi-hours to start early, finish mid-afternoon, then go home and do another two or three hours of Meanbee in the evening. By the time we rented that office before final year, it felt less like a side project and more like something we wanted to graduate into.
2010
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research
Ecommerce Survey
Top million website analysis
- Perl
Inspired by my internship at Netcraft, wrote Perl scripts to scan the top one million websites and map ecommerce technology adoption. The results became a widely cited reference in the Magento ecosystem and were referenced by Magento/eBay at Imagine 2013. This project led directly to Hivemind and reflected the same long-running interest in web-scale analysis that later led me to contribute the Web Almanac ecommerce chapter.
This started in my final year of university, when Meanbee was already running on the side and I still had Netcraft in my head. I wanted to know how many of the Alexa top million sites were using Magento, so I wrote a Perl crawler and some technology signatures to look for the HTML, CSS, and JavaScript fingerprints Magento left behind. I blogged the first number, people found it interesting, and then the obvious next question was how Magento compared with other platforms. So I kept running it month by month. Roy Rubin, Magento's CEO at the time, even commented on some early posts, and the reports started being shared around the ecosystem. One day it also led to me being on stage at a Magento event in London, wearing a wig and pretending to be Dido. That backstory can wait.
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project
International Address Lookup for Magento
Meanbee and Postcode Anywhere
Launched a free international address auto-fill module for Magento in partnership with Postcode Anywhere. One of Meanbee's earliest product launches, with affiliate revenue from address lookup credits.
2008
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role
Netcraft Internship
Internet survey and security company
Interned at Netcraft, the internet survey and security company. Built a dataset aggregating insights from the Netcraft browser extension's user base. The exposure to large-scale internet data and Unix tooling directly inspired the Ecommerce Survey and later Hivemind.
I went looking for a summer placement in my first year because I already wanted to get stuck into real work. Netcraft happened to be in Bath, in a Georgian building, doing internet survey work, security scanning, phishing takedowns, and huge-scale data analysis. The biggest lasting impact was practical: Perl systems, tab-separated files, awk, sed, and a lot of command-line work. It gave me a Unix toolkit that still shows up in how I think about data and automation now.